Return & Cancellation Policy
Our return policy only applies to watches and does not include accessories or straps.
Every order that has been placed with us goes through three stages of thorough checks from our team to ensure that the watches are shipped in pristine quality without scratches or physical and mechanical defects. The watches are tested with our WITSCHI time grapher for accuracy before shipping out. Our watches are also packed with bubble wrap and sturdy boxes to prevent damage during transit.
We do allow return if the item you received isÂ defective or the incorrect itemÂ received. It must beÂ reported to us within 24 hours or the next working day from the delivery day. Customers have up toÂ 14 days to return the watchesÂ after reporting to us.
Refunds are only allowed in the case where we have checked the watch and confirm that it isÂ defective or incorrect itemÂ sent out. ThisÂ does not include accuracyÂ as we have tested our watches before shipping it out and accuracy in mechanical watches can be affected by many external factors. Please refer to the section ofÂ Accuracy for Automatic Watches.
Returns Terms and condition
Buyers will have to pay for theÂ shipping, handling and packing costs.Â Buyers should consider insurance as the watch will be your responsibility till, we receive them. In the case of loss or damage of parcels while returning to us, buyers will be fully responsible for it. For returned item that was shipped for free, the original amount saved by free shipping provided by us (the actual shipping cost is about USD $20-USD $30) will beÂ deducted from the refund. In the case of defective or incorrect merchandise, clients must follow the instructions above. We reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. When item arrives at our warehouse in an unsellable condition, weÂ reserve the right to refuse a refundÂ on the item orÂ deduct 30% of the original selling price from the refund amount. We reserve the right toÂ refuse returns that are unauthorizedÂ or have been returned to us without informing us. If an unauthorized return is accepted, we willÂ deduct a 10% administrative/re-stocking feeÂ from the refund.
Returns Not Accepted
We will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address. - Watches that has their original wrappings removed, bracelet sized, damaged or worn are not eligible for return.
Cancellation of Orders
If you decide to cancel your order after it has been placed, we reserve the exclusive right to charge you a re-stocking and admin fee. This fee is charged if it presents stock availability issues in which we will advise you of immediately.